It's just another night at the restaurant and my manager is running around trying to do a million things at once. An old woman wearing fur and jewels that adorned her entire upper body was on her way out when she stopped to say something to my manager. I stared at her face through her caked on makeup and reapplied lipstick, though she didn't seem to notice.
woman: you know, tonight, the crabcakes were the best I've ever had
manager: thank you, i'm glad...
woman: you know, i come here all the time and this was the best
manager: great (now getting edgy, wanting desperately to get rid of her)
woman: I remember when this place opened, when it was McMullens
manager: yeah, what was that like 15 years ago (starting to mess with her)
woman: when Joe and Bill were here, it was Mc....
manager: I sorry miss, i don't know any of those people
(it was here where I started to lose it, my huge smile not really hiding the fact that i'm laughing in her face. My manager is very skilled at speaking with people where they're so self involved that they don't even know he's mocking them. It's hilarious to watch.)
woman: don't you know the history?
manager: So you liked the crabcakes? (at this point, i'm cracking up out loud and she just goes with it, even though he completely changed the topic. I guess everyone is all ADD)
woman: yes, they were the best, i go to a lot of restaurants around the city and tonight
manager: thanks have a nice night (BOUNCE)
I stand by and watch this interaction with sheer amusement. This is a classic move, the bounce. When a situation drags on or you turn your head, he's gone. Known for his ducking, hiding, and creating devices to shoot at the bartender, this manager is one that can never be predicted.
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